Last updated: October 6, 2026

14-day return requests

You can request a return within 14 days after your item is delivered. Contact hello@hia.store with your order number, the item you wish to return and, optionally, the reason for the request.

Return condition

For a change-of-mind or fit return, the item must be unworn, unused and unwashed, with its original tags and packaging. Please include your order confirmation or other proof of purchase. These conditions do not limit your rights when an item is defective, damaged or incorrect.

Return instructions and address

After reviewing your request, we will send the return instructions and the appropriate return address. Please wait for these instructions before sending the item. Our business address is not an automatic return address.

Who pays return shipping?

• Our error, or a defective, damaged or incorrect item: HIA covers the return shipping cost and will explain the return method or any alternative resolution.
• Change of mind or an unsuitable size chosen by the customer: the customer pays the return shipping cost.

Please do not purchase return postage for an item that is our responsibility before receiving our instructions.

Damaged or incorrect items

Please check your order when it arrives and contact us promptly if something is wrong. Include your order number and, where possible, photos showing the issue so we can help resolve it.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at hello@hia.store.

Refunds are based on the amount paid for the returned item, including any discount allocated to it.

Exchanges and cancellations

For a different size or color, contact us to arrange an eligible return and place a new order when ready. To request an order change or cancellation, email us as soon as possible; we will check whether it is still possible before processing or shipment.

This policy does not limit rights available under applicable law. Orders placed before this update remain subject to the return terms in effect when purchased.

EU and United Kingdom cancellation rights

EU and UK customers can notify us that they wish to cancel within 14 days after delivery, then have a further 14 days to send the goods back. No reason is required. You may inspect and try on items as you would in a shop. We may reduce a refund for diminished value caused by handling beyond what is needed to inspect an item, where permitted by law.

For a valid EU or UK cancellation, we issue the refund within 14 days of your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier, where the law permits. We use the original payment method unless you agree otherwise, without a refund fee. The refund includes any standard outbound delivery charge paid. Customer-paid return postage applies to change-of-mind returns; HIA pays when the item is faulty or incorrect. These statutory rights take priority over any conflicting general condition above.

Optional cancellation notice

To: HIA / Copperhaven Inc., hello@hia.store, 1521 Concord Pike, Wilmington, DE 19803, United States.
I give notice that I cancel my order for: [item(s)].
Order number: [number].
Ordered on / received on: [dates].
Customer name and address: [details].
Date: [date].
Signature: [only if sent on paper].

You may email this notice or send another clear statement of cancellation. Contact us for the correct parcel return address.