Last updated: October 6, 2026

Free standard shipping to the US, Canada, UK and European Union

HIA currently ships to the United States, Canada, the United Kingdom and all 27 European Union countries. Standard shipping is free on every product, with no minimum order value.

European Union destinations

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Free standard shipping has no minimum purchase requirement. A complete deliverable address is required; carrier restrictions can apply to individual remote locations.

Processing and estimated delivery

Order preparation normally takes 1–3 days. We aim to dispatch promptly, including same-day dispatch when stock availability and order processing allow. Same-day dispatch is not guaranteed.

Estimated transit after dispatch for our current collection varies by product and destination:

• United States: approximately 8–17 days.
• Canada: approximately 10–17 days.
• United Kingdom: approximately 7–15 days.
• European Union: transit varies by country, product and available service. A single EU-wide delivery window has not been established. Email hello@hia.store with the product and destination for a current estimate before ordering, especially for a fixed date.

Preparation and transit are separate stages. These windows are estimates based on the shipping services available for our current products, not guaranteed arrival dates. Orders may arrive sooner. A 3–7-day arrival should not be assumed unless a specific service and delivery commitment are expressly confirmed for your order before purchase.

Logistics and timing changes

Transit estimates may change because of customs clearance, carrier capacity, international transport schedules, weather, public holidays, peak shopping periods or local delivery conditions. Remote-area delivery and individual product availability can also affect timing. An estimated date passing does not automatically mean a parcel is lost, but please contact us so we can investigate and provide the available update.

If you need an item for Eid, Ramadan, travel or another fixed date, contact hello@hia.store before ordering. Please allow time beyond the estimated delivery window for a date-sensitive purchase.

Fulfillment and tracking

Orders are fulfilled through our supply partners. Products may ship from overseas and items in the same order may arrive in separate parcels. We will email the available tracking details after dispatch; tracking may take time to update after a label is created.

Read Track Your Order for help accessing delivery updates.

Delays and delivery issues

If we cannot dispatch your order within the stated timeframe, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped items for a refund. If an order appears delayed, missing or damaged, contact hello@hia.store so we can investigate and help resolve it.

If a confirmed delivery commitment cannot be met, we will provide an update and explain the options available under applicable law. A logistics delay does not remove your legal rights. Nothing in this policy excludes or limits any mandatory cancellation, delivery, refund or other consumer rights.

Address accuracy

Please check your delivery address, including apartment or unit details, before paying. If you notice an error, contact us immediately. We will check whether it can be corrected before shipment.

Taxes and import charges

Free shipping covers standard transportation. Applicable taxes collected by HIA are shown in the checkout total. If duties, import VAT or carrier clearance fees are not collected at checkout, they may be payable to the carrier or customs authority. Such charges depend on the destination and shipment. Contact us before ordering to clarify the treatment for your order; free shipping does not mean duty-free delivery.

Returns

For return eligibility, return shipping costs and refund information, read our Returns & Refunds Policy.

HIA
Owned and operated by Copperhaven Inc.

Email: hello@hia.store
Website: hia.store

Business address: 1521 Concord Pike, Wilmington, DE 19803, United States.

This is our business address. Return instructions and the appropriate return address are provided after you submit a return request. Please do not send returns without first contacting us.