Last Updated: [Sun 23 Feb 2025]

Welcome to HIA STORE LTD (“we,” “us,” or “our”). We operate https://hiastore.com (the “Site”), offering modest fashion items for Muslim women worldwide. This Shipping Policy explains how we handle order processing, shipping costs, delivery times, and related matters. By placing an order on our Site, you agree to the terms below.

For any questions or concerns regarding this policy, please contact us:

• Company Name: HIA STORE LTD

• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

• Email: hia@devflow.ae

• Contact Page: https://hiastore.com/contact

1. Order Processing

1. Order Confirmation

• Once you place an order, you will receive an email confirming your order details.

• Please review the information for accuracy. If any discrepancies are found, contact us immediately at hia@devflow.ae.

2. Processing Time

• We typically process orders within 1–3 business days (excluding weekends and holidays).

• During peak seasons or promotional periods, order processing may take slightly longer.

2. Shipping Destinations

1. Global Shipping

• We ship to most countries worldwide. If your country is not listed at checkout or you have questions about shipping availability, please contact us for assistance.

2. Restrictions

• Certain regions may have shipping restrictions due to local laws or logistical limitations. We reserve the right to cancel orders to locations where we cannot guarantee reliable delivery.

3. Shipping Options & Costs

1. Shipping Methods

• We partner with reputable carriers (e.g., DHL, FedEx, UPS, Royal Mail, etc.) to ensure reliable and timely delivery.

• Available shipping methods and their estimated transit times will be displayed at checkout.

2. Shipping Costs

• Shipping costs vary based on destination, shipping method, and order size/weight.

• Any applicable fees will be calculated and shown at checkout before you finalize your order.

3. Free Shipping (If Applicable)

• We may offer free shipping above a certain order value or during promotional events.

• Free shipping may not be available for all regions; eligibility will be clearly indicated at checkout.

4. Delivery Times

1. Estimated Delivery

• US Orders: 3–7 business days

• UK Orders: 3–7 business days

• EU Orders: 3–7 business days

• Other International Orders: 7–14 business days

Note: These timeframes are estimates only and do not include the 1–3 day processing time. Actual delivery may vary based on shipping carriers and unforeseen factors.

2. Delays

• Delivery times may be impacted by factors beyond our control such as customs inspections, carrier delays, or severe weather conditions.

• While we will do our best to assist, HIA STORE LTD is not liable for delays once the package is in transit.

3. Order Tracking

• Once your order is shipped, a tracking number (if provided by the carrier) will be sent to you via email.

• You can use this number on the carrier’s website to track your shipment’s progress.

5. Customs, Duties & Taxes

1. International Shipments

• For orders outside the UK, your package may be subject to import duties, taxes (including VAT), and other fees imposed by the destination country.

• These charges are not included in our product or shipping prices and are the customer’s responsibility.

2. Customs Clearance

• Customs regulations and processes vary widely by country. HIA STORE LTD is not responsible for delays caused by customs procedures.

• If you refuse a shipment due to customs fees, your order may be treated as abandoned, and we will not be able to issue a refund.

6. Order Issues & Lost Packages

1. Incorrect or Incomplete Address

• Please ensure your shipping address is correct and complete. We are not responsible for non-delivery or delays due to incorrect address information.

• Additional shipping charges may apply if your order needs to be reshipped to the correct address.

2. Lost or Stolen Packages

• If the tracking information indicates your package was delivered but you cannot locate it, please check with neighbors or contact the carrier directly.

• HIA STORE LTD is not liable for lost or stolen packages after confirmed delivery, but we will do our best to assist you in filing a claim with the carrier.

3. Damaged Shipments

• Inspect your package upon arrival. If items are damaged, contact us at hia@devflow.ae within 48 hours with photos of the damage.

• We will work with you on a solution, such as a replacement or refund, as appropriate.

7. Return & Refund Policy

For information on returning items or requesting refunds, please review our Return & Refund Policy. Feel free to contact us if you have any questions.

8. Changes to This Policy

We may update or modify this Shipping Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our Site after any changes indicates your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please reach out:

• Company Name: HIA STORE LTD

• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

• Email: hia@devflow.ae

• Contact Page: https://hiastore.com/contact

We appreciate your trust in HIA STORE LTD and aim to make your shopping experience as smooth as possible.